Shipping, Ordering, Delivery and Returns
Terms and Conditions
Shipping, Ordering, Delivery, Warrantes and Liabilities and Return Policies (and addition topics)
ORDERS, PRODUCTS AND DELIVERIES
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 7–11 business days
Europe: 12–17 business days
Australia: 12–14 business days
Japan: 14–8 business days
International: 10–20 business days
Our fulfillment times for apparel products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Will I be charged customs for my order?
(International Customers) An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at mail@searchBlackandEducation.com.
RETURNS AND REFUNDS
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at mail@searchBlackandEducation.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us, within one week’s time, at mail@searchBlackandEducation.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at mail@searchBlackandEducation.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at mail@searchBlackandEducation.com within one week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Any claims for misprinted/damaged/defective items must be submitted within one week after the product has been received.
My delivery was lost in transit, what should I do?
For packages lost in transit, all claims must be submitted no later than one week after the estimated delivery date. Please email us at mail@searchBlackandEducation.com within one week’s time with any details you may have about your order. We’ll get back to you with a resolution as soon as possible!
SHIPPING
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
We offer free shipping for most of our products. Please see specific products for shipping details.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, reach out to us at mail@searchBlackandEducation.com.
WARRANTIES AND LIABILITIES
The User will hold Danita Smith and Red and Black Ink, LLC harmless for any occurrence they deem unwanted, for any liability or damages, whatsoever related to any service, interaction, transaction or transmission that may take place as a result of purchasing, taking part in or participation in any of the services or goods we offer.
We make no warranties or guarantees about the services offered in these terms. As some of the services delivered will depend upon third-party vendors. You agree to hold us harmless in any event whatsoever and/or in the event that legal action is taken against you in relation to any services we offer.
UPDATES TO THESE TERMS AND CONDITIONS
We reserve the right to update these terms, as we deem appropriate, at any time.
These policies shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.